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Returns & Exchange

You can return your order in the following cases:

  • You are entitled to withdraw from this contract within 14 calendar days (Law 2251/1994), without providing any explanation (valid for E.U. countries only). The withdrawal period will expire after 14 days from the day of receipt of goods. In order to exercise the right of withdrawal you must inform us about the decision to withdraw from this contract by an unequivocal statement (e.g. by letter sent by post to our headquarters , 11 Alatsaton St, 14235, N.Ionia, Attiki, or by e-mail at sales@theknittingclub.gr, within the aforementioned time period). At the same time you must return the goods of the total of your order, to our headquarters in the same way you received them from us and within the aforementioned time limit. The cost of returning the goods shall lie exclusively with you. After receiving the products, if they are in excellent condition, we will refund the full amount including the original delivery costs (excluding additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 calendar days from the day we receive the products to be returned by you, using the same means of payment.

Note: You may not use the received goods before deciding to withdraw from the purchase. The right of withdrawal allows you to check the product as you would in a store and not to use it freely for 14 days.

  • If you wish you can return any or all products of your order within 30 days in order to change to another product or others of equal or greater value with payment of the price difference. In this case all transport costs (from and to you) vary by case and geographical area and lie solely with you.
  • You may return evidently different or other goods which have been delivered to you from our own fault and ask for their replacement. In this case you must inform us immediately and without delay. The cost of such transport lies with us.
  • You may return products which demonstrably were received faulty and ask for their replacement. In such case you ought to inform us immediately and with no delay. The cost of such transport lies with us.

In any case of returning a product there must be prior communication with our company. The items ought to be returned intact, not used and without breaking or damaging their original packaging. Also the products should be accompanied by their original documents.

In no case and for no reason can the company accept returns of products concerning: digital files, out of stock orders, handcrafted products, products which by their nature are available as smaller sections of a large set after their cut off following your order, e.g. selling by the meter, sealed products whose packaging has been broken/damaged, products for which there is explicit reference, as well as any return that was done in a different way to the ones referred in this subparagraph.